Legal
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These Terms & Conditions (“Terms”) govern your access to and use of the websites, web applications, waitlists, and other consumer wellness resources provided by Vela Wellness, LLC (the “Company”) and its affiliates (collectively, “Vela,” “us,” “we,” and “our”), which we refer to as the “Vela Platform,” including personalized educational information and services such as daily check-ins, pattern insights, Learn guides, lab or imaging upload helpers, optional health-device sync, waitlist communications, and AI-assisted educational tools (collectively, the “Services”).
You will always be able to view the most current version of these Terms by clicking the Terms link on healthvela.com. These Terms do not apply to properties or services that display a link to different terms. If we expand through acquisition of another company or property, that company’s offerings may operate under separate terms until integrated.
If you do not agree with any part of these Terms, please discontinue using the Vela Platform and Services immediately.
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By accessing or using the Site or Services — including creating an account, signing in with Google or Apple, joining the waitlist, or submitting health information — you confirm that you have read, understood, and agree to be bound by these Terms, the Privacy Notice, and all applicable laws and regulations. If you access our Services from outside the United States, you are responsible for compliance with applicable local laws. Nothing in these Terms limits your mandatory rights under the laws of your country of residence. These Terms constitute a legally binding agreement between you and Vela. Continued use of the Site signifies your acceptance of these Terms.
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Vela is a consumer wellness and education product designed to help you organize symptoms, conditions, lifestyle factors, lab uploads, and daily check-ins, and receive educational insights informed by published scientific and medical research. The Service may provide tools to log check-ins; track patterns and educational recommendations; browse Learn guides; upload and parse lab or imaging notes you choose to share; use AI-assisted chat and educational care-plan style suggestions; optionally sync signals from Apple Health or Google Fit with your permission; and access free and paid features when offered.
Vela is not:
Information provided about our Services on marketing pages is for general informational purposes and does not constitute a binding commitment beyond these Terms and any separate written agreement we enter into with you (for example, enterprise or B2B agreements, if any).
We reserve the right to modify, suspend, discontinue, or limit availability of any part of the Service at any time, with or without notice, including during early access or beta, and to limit accessibility by person, geographic area, or jurisdiction.
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Vela reserves the right to update or modify these Terms at any time, at its sole discretion. Changes take effect when posted on this page. The date of the latest revision is indicated at the top. We encourage you to review the Terms regularly. If we modify these Terms in a material way, we will provide reasonable notice within the Vela Platform or by email where appropriate. By continuing to use the Vela Platform after changes are posted, you acknowledge and accept the revised Terms. If you do not agree, stop using the Platform and Services.
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Some features require an account. Registration may require your name, email address, password, and other information specified in the registration form (“Registration Information”), or Sign in with Google or Apple (subject to those providers’ terms). You agree that Registration Information is true, accurate, current, and complete, and that you will promptly update it as necessary. We may attempt to verify Registration Information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and may not permit another person to use your credentials to access the Services. You are responsible for all activity that occurs under your account. If you believe security has been compromised, change your credentials immediately or notify us at info@healthvela.com. We shall have no liability for unauthorized access to or use of your account resulting from your failure to safeguard credentials.
You represent and warrant that you have the legal capacity to agree to these Terms (or that a parent or legal guardian agrees on your behalf if you are a minor where required), and that you are not prohibited from using the Services. If you are under 13, a parent or legal guardian must accept consent before your account unlocks. If you are between 13 and 17, you may use the Services if you have capacity under applicable law and, where required, parental or guardian permission. The Service is for your own personal, non-commercial health education purposes. You may not use Vela on behalf of another person in a clinical capacity unless you are that person’s authorized legal representative and the Service expressly supports that use.
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Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Services and to view Vela Content solely for your personal educational use. You shall not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, scrape, or otherwise exploit the Services, Vela Content, or Vela properties, except as expressly permitted in these Terms. All rights not expressly granted are reserved by us and our licensors.
You may view information online, download materials for later personal reading, or print a copy for yourself. You may not remove copyright notices. You agree not to access the Services by any means other than through the interface we provide.
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VELA IS NOT A HEALTH CARE PROVIDER. VELA CONTENT AND THE SERVICES ARE NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, OR TO SUBSTITUTE FOR AN INDIVIDUAL PATIENT ASSESSMENT BY A QUALIFIED HEALTH CARE PROVIDER. VELA CONTENT (I) IS FOR GENERAL EDUCATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON TO INDICATE THAT ANY PRODUCT, DIET, SUPPLEMENT, OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU; (II) IS NOT COMPREHENSIVE AND DOES NOT COVER ALL USES, PRECAUTIONS, SIDE EFFECTS, WARNINGS, OR INTERACTIONS; (III) MAY NOT APPLY TO ANY SPECIFIC MEDICAL CONDITION; AND (IV) IS SUBJECT TO CHANGE WITHOUT NOTICE.
You are solely responsible for evaluating information obtained from the Services and for your use or misuse of such information in connection with health decisions. Decisions about medications, diet, exercise, or supplements are yours. Abruptly stopping critical medicines can be dangerous — change course with a plan and labs you track, and prefer a clinician’s second opinion when stakes are high. Outcomes are not guaranteed.
Do not use Vela for medical emergencies. If you think you may be having a stroke, heart attack, severe allergic reaction, suicidal thoughts, or any other emergency, seek immediate medical help or call emergency services at 911 (or your local emergency number). IF YOU HAVE QUESTIONS ABOUT YOUR HEALTH, INCLUDING ANY MEDICAL CONDITION OR TREATMENT, CONTACT YOUR HEALTHCARE PROVIDER.
We make no representation or warranty as to the legal compliance of the Services or Vela Content for professional clinical practice in any jurisdiction. We are not responsible or liable for any advice, course of treatment, diagnosis, or health care services you obtain from a clinician or third party.
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Vela uses artificial intelligence and automated tools (including lab PDF text extraction, imaging helpers, and medication-label reading) that can err. Outputs are not reviewed by a licensed clinician for your individual care unless we expressly state otherwise. Educational guidance is informed and trained using published scientific and medical research articles; it is still educational only and may be incomplete or incorrect.
We do not share user questions or conversations. We do not train AI models on protected health information (PHI). Further detail is in the Privacy Notice.
You agree not to treat AI outputs as clinical diagnosis, prescribing authority, or a care plan ordered by a licensed provider. Independently verify important information with your clinician.
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Our Privacy Notice describes collection, use, and disclosure of information about users of the Services. By accessing and using the Services, you agree to the Privacy Notice and acknowledge that it forms an integral part of these Terms.
In the event of a data breach involving your personal information, Vela will notify you and any applicable regulatory authorities as required by law, and will take prompt steps to investigate, mitigate effects, and help prevent recurrence, as described in the Privacy Notice.
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Certain Services enable you to submit User Content. You agree that you are solely responsible for all User Content you submit. You represent and warrant that you either own User Content or have all rights, licenses, consents, and releases necessary to grant us the rights specified in these Terms, and that User Content is accurate to the best of your knowledge.
You retain ownership of your User Content. By using the Service, you grant the Company a limited, worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, analyze, and display User Content solely as needed to operate, secure, and provide the Service to you (including AI-powered educational features that return a response to you), as described in the Privacy Notice. This license is not a sale of your health information and does not authorize us to share your questions or conversations with other users or advertisers, or to train AI models on PHI.
Prior to submitting User Content, do not upload information you are not authorized to share (for example, another person’s medical records without authority). You shall be solely responsible for claims arising from your failure to obtain appropriate authorizations.
You agree that you will not use the Services to make available User Content that:
We may (but are not obligated to) investigate use of the Services as we deem appropriate to comply with law or legal process; remove User Content we believe does not comply with these Terms; terminate access upon determination that you have violated these Terms; and edit Vela Content. We may create aggregated or de-identified data from usage as described in the Privacy Notice; we do not sell personal information.
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You agree that you will not engage in any of the following in connection with the Services:
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You acknowledge that the Vela Platform and any software used in connection with it contain proprietary and confidential information protected by intellectual property and other laws, and that Vela Content is protected by copyrights, trademarks, service marks, patents, or other proprietary rights. Except as expressly permitted by law or authorized by us or the applicable licensor, you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform, create derivative works from, reverse engineer, or scrape for commercial or any other purpose the Vela Platform, Vela Content, or software, in whole or in part. Any use not expressly permitted is a breach of these Terms and may violate our and third parties’ intellectual property rights. The Service is licensed, not sold, to you.
Vela, the Vela logo, and related names and marks are trademarks of Vela Wellness, LLC. You may not use these marks without our prior written permission.
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The Service may offer free features and paid plans (such as Vela Plus or founding membership) with pricing and benefits displayed at purchase. Features may be in early access or beta and can change.
When paid plans are enabled on the web, payments are typically processed by Stripe. If we offer in-app purchases through the Apple App Store or Google Play Store, those platforms’ terms govern payment processing, renewals, and refunds for purchases made there. Payment-processor outages beyond our control are not our responsibility.
Unless you cancel before the end of the current billing period (or as otherwise stated at checkout), paid subscriptions may automatically renew. You can manage or cancel through the billing portal or settings we provide (for example, Stripe Customer Portal when enabled), or through the applicable app store. Cancellation usually takes effect at the end of the current billing cycle.
Unless required by law or expressly stated at purchase, fees are non-refundable once a billing period begins. Contact info@healthvela.com for billing questions. We may change subscription prices with reasonable notice before the change takes effect for renewals. Continued use after a price change constitutes acceptance of the new price for subsequent periods.
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The Service may include links or integrations with third-party websites, content, or services (including AI inference providers, email delivery, analytics, identity providers, payment processors, hosting, Apple Health, Google Fit, and literature databases). Inclusion of third-party resources does not imply endorsement. By accessing third-party resources, you do so at your own risk. We are not responsible or liable for those websites or resources, including availability, content, or tracking technologies. Collection and use of personal information by third parties is governed by their privacy policies. See the Privacy Notice for how we work with service providers.
Your correspondence or business dealings with advertisers or other third parties found on or through the Services (if any), and any related terms or warranties, are solely between you and such third party. We shall not be responsible or liable for any loss or damage incurred as a result of such dealings.
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You may stop using the Service at any time. You may delete your account from Account settings or by emailing info@healthvela.com. Cancel any paid subscription through the billing portal or app store before the next renewal if you do not want to be charged again.
You agree that we may, under certain circumstances and without prior notice, discontinue temporarily or permanently the Services (or any part thereof), eliminate your account, and remove User Content, for reasons including: (a) breaches of these Terms or other incorporated agreements; (b) requests by law enforcement or government agencies; (c) a request by you; (d) discontinuance or material modification of the Services; (e) technical or security issues; (f) extended periods of inactivity; and/or (g) fraudulent or illegal activities. Terminations for cause are at our sole discretion, and we shall not be liable to you or any third party for termination of your account or access. Upon termination, rights granted to you immediately cease. Account data is handled per the Privacy Notice. Provisions that by nature should survive (including health disclaimers, IP, warranties, liability limits, indemnification, and dispute terms) survive termination.
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THE SERVICES AND VELA CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER VELA NOR ANY OF ITS LICENSORS OR SUPPLIERS MAKES ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND EACH SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, QUALITY, CORRECTNESS, COMPLETENESS, COMPREHENSIVENESS, SUITABILITY, SYSTEM AVAILABILITY, AND COMPATIBILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU ACKNOWLEDGE THAT NO REPRESENTATIONS HAVE BEEN MADE RESPECTING THE VELA CONTENT. COMMUNICATIONS MAY BE TRANSMITTED OVER MEDIA BEYOND OUR CONTROL AND MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE INTERNET; WE ARE NOT RESPONSIBLE FOR DELAYS, DELIVERY FAILURES, CORRUPTION OF DATA, OR DAMAGE RESULTING FROM SUCH PROBLEMS, OR FOR TECHNICAL MALFUNCTION OR INABILITY TO ACCESS THE SERVICES RELATED TO THIRD-PARTY HARDWARE OR SOFTWARE.
Vela does not warrant that content or AI outputs are accurate, reliable, or suitable for your health decisions, or that the Service will meet your requirements. Always verify important decisions with a qualified clinician.
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TO THE MAXIMUM EXTENT ALLOWED BY LAW, IN NO EVENT WILL VELA OR OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, DEVELOPING, OR DELIVERING THE VELA PLATFORM, SERVICES, OR VELA CONTENT BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY / WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO ACCESS OR USE THE SERVICES OR VELA CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NEITHER VELA NOR ANY OF ITS AFFILIATES, AGENTS, SUBCONTRACTORS, LICENSORS, OR SUPPLIERS WILL HAVE ANY LIABILITY WHATSOEVER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL LOSS OR DAMAGE, INCLUDING WITHOUT LIMITATION DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF SALES, PROFITS, BUSINESS, GOODWILL, OR DATA, PERSONAL INJURY, HEALTH OUTCOMES, OR DAMAGES ARISING FROM RELIANCE ON AI OR EDUCATIONAL CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE TOTAL LIABILITY OF VELA AND ITS AFFILIATES, AGENTS, SUBCONTRACTORS, LICENSORS, AND SUPPLIERS, ARISING OUT OF OR IN RELATION TO THESE TERMS, THE SERVICES, AND ANY OTHER CAUSE WHATSOEVER, SHALL NOT EXCEED, IN THE AGGREGATE FOR ANY AND ALL CLAIMS, THE GREATER OF: (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE PRECEDING TWELVE (12) MONTHS, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
Any claims arising in connection with your use of the Services must be brought within one (1) year of the date of the event giving rise to such action, to the maximum extent permitted by law. Remedies under these Terms are exclusive and limited to those expressly provided. The limitations above are fundamental elements of the basis of the bargain between us and you, and apply to the maximum extent permitted by applicable law regardless of the form of claim and whether any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so portions may not apply to you in full.
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You agree to defend, indemnify, and hold harmless Vela and our respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions or demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees, resulting from or alleged to result from your access to or use of the Vela Platform, Services, and Vela Content; User Content you submit; or your violation of these Terms or any law or third-party rights. We may assume exclusive defense of any matter otherwise subject to indemnification by you, at our expense.
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If you believe in good faith that materials within the Vela Platform infringe your copyright, you may request removal by contacting us and providing: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location (e.g., URL); (c) your name, address, telephone number, and email; (d) a statement of good-faith belief that use is not authorized; (e) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act; and (f) your physical or electronic signature.
Email: info@healthvela.com
Subject: DMCA Notice
Vela Wellness, LLC (operating as Vela Health) — Attn: Designated Copyright Agent
Notifications that fail to comply with these requirements shall not be considered sufficient notice. We may terminate the account of any user we determine is a repeat infringer.
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We control components of the Services from the United States. These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Except where prohibited, you and the Company agree that disputes arising out of or relating to these Terms or the Service shall first be attempted through informal negotiations. If unsuccessful within 30 days, disputes shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction there — unless applicable law requires a different forum or process for consumers.
To the fullest extent permitted by law, you agree that any disputes shall be resolved individually, and you waive any right to participate in a class action or consolidated proceeding against the Company related to the Service. Nothing in these Terms limits rights you cannot waive under applicable consumer-protection law.
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Except as expressly provided in a particular legal notice on the Site, these Terms (including the Privacy Notice) constitute the entire and exclusive understanding and agreement between you and Vela regarding the Vela Platform and Services and supersede all prior oral or written understandings or agreements regarding the same.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to do so without consent is null and void. We may assign or transfer these Terms at our sole discretion without restriction. Subject to the foregoing, these Terms bind and inure to the benefit of the parties, their successors, and permitted assigns.
Notices permitted or required under these Terms, including material modifications, will be in writing and given (i) by us via email to the address associated with your account, or (ii) by posting within the Vela Platform. For email notices, the date of transmission is deemed the date of receipt.
Our failure to enforce any right or provision will not constitute a waiver of future enforcement of that right or provision. Except as expressly set forth, exercise of any remedy is without prejudice to other remedies.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
All provisions of these Terms survive termination of your account except for your license to access and use the Services.
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If you have questions about the Services or these Terms, or wish to provide feedback, contact us at info@healthvela.com (subject: Terms & Conditions Inquiry). By submitting feedback and suggestions, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to any intellectual property rights you may have in that feedback to use to improve the Services.
Vela Wellness, LLC (operating as Vela Health)
Attn: Legal
Email: info@healthvela.com
For a current registered mailing address, email with subject “Mailing Address Request.”
We aim to respond to inquiries within 5 business days.
© Vela Wellness, LLC · Operating as Vela Health. These Terms are provided for general protective purposes and do not constitute legal advice. Consider having counsel review them for your entity and jurisdictions.